From the very start of our relationship, you will have your own dedicated Account Manager who will be responsible for:
- implementation with a focus on your strategic objectives to deliver a travel programme with quantifiable value
- drafting a SLA with KPIs (where applicable)
- your Travel Policy – development, implementation, adherence
- acting as an intermediary between your staff and an individually selected team of travel professionals
- recommending (where appropriate) and building self booking solutions to your specific requirements, providing training and on-going support
- provision of Management Information Reporting
- ensuring continuous improvement in terms of service and savings
- conducting regular review meetings and customer service satisfaction questionnaires
