Changes to Pre assigned seat process prior to departure ex London Heathrow only.  Effective immediately, pre assigned seats in the Economy cabin will be released back into the seat map 13 hours prior to departure on all London Heathrow departing flights. This means that passengers with pre assigned seats, who have not checked in 13 hours prior to departure will lose their pre assigned seat. Passengers should be advised that their pre assigned seats are not guaranteed and that they should check in online 24 hours prior to departure to secure their seat numbers. Please note seats remain subject to any operational aircraft changes. In the event that a passenger checks in online less than 13 hours prior to departure, and finds that their seats have been released, please advise them to select suitable seats that are available at the Online Check In stage. Passengers that have been unable to use Online Check In will have seats allocated when they arrive at the airport.

• Upper Class passengers
• Premium Economy
• Passengers on the US watch list (and are prevented from checking in online).
• Group bookings of 10 or more passengers that has been made directly with Virgin Atlantic’s Groups Department
• Passengers with the special service requests in their booking ie unaccompanied minor, wheelchair and skycot